Business Analyst Resume Example
Business analysts connect business needs with solutions. A good resume shows requirements you gathered, processes you improved and the value delivered.
Use this example Template: ATS Business Analyst
Jamie Torres
Senior Business Analyst
Dallas, TX 75201 | (214) 555-0344 | jamie.torres@example.com | linkedin.com/in/jamietorresba
Continued · Jamie Torres
Summary
Business Analyst with 8 years translating complex processes into delivered software. Cleared 120+ backlog items per quarter, cut requirement defects 35%, and partnered with delivery at Accenture, Capital One, and USAA. Business Analyst with mid-career depth across product, people, and P&L-adjacent outcomes. Known for quantified delivery, cross-functional leadership, and clear operating cadence. Sample profile is intentionally dense so you mostly edit, not invent.
Experience
Senior Business Analyst
Accenture · Dallas, TX
02/2021 – Present
Insurance claims modernization.
35%Defects down
120+Stories/qtr
$15MProgram
Claims Digitization
End-to-end requirements
- Owned backlog for $15M program
- Cut escaping defects 35%
- Cut cycle time 28% across 3 teams
Process Reengineering
Swimlane redesign
- Reduced handoffs from 14 to 7
- Raised SLA attainment from 92% to 99.2%
- Reduced severity-1 incidents 41%
Driver-Based Forecast (Accenture)
Planning redesign
- Cut forecast variance to ±2%
- Automated 18 management reports
- Partnered with Ops on leading indicators
Key achievements
- Delivery Excellence
- Owned executive status pack for steering committee at Accenture
- Delivered quantified outcome ahead of plan at Accenture
- Reduced rework through clearer acceptance criteria
Delivery Excellence · 2023
Business Analyst
Capital One · Plano, TX
06/2018 – 01/2021
Card servicing journeys.
22%Call deflection
98%Goal hit rate
4.8Stakeholder score
Self-Service Specs
IVR & web
- Enabled 22% call deflection via clarified requirements
- Raised SLA attainment from 92% to 99.2%
- Reduced severity-1 incidents 41%
Driver-Based Forecast (Capital)
Planning redesign
- Cut forecast variance to ±2%
- Automated 18 management reports
- Partnered with Ops on leading indicators
Close Acceleration (Capital)
Month-end redesign
- Moved close from Day-8 to Day-4
- Eliminated 30 manual journals via automation
- Documented controls for SOX readiness
Key achievements
- Agile coach liaison
- Mentored juniors to promotion-ready bar at Capital
- Delivered quantified outcome ahead of plan at Capital
- Led vendor renegotiation that protected margin
Team Impact Award · 2024
Associate BA
USAA · San Antonio, TX
07/2016 – 05/2018
Member onboarding.
10%Abandon down
4.8Stakeholder score
3×Scope owned
Onboarding Flow
Application steps
- Reduced abandon rate 10%
- Moved close from Day-8 to Day-4
- Eliminated 30 manual journals via automation
Driver-Based Forecast (USAA)
Planning redesign
- Cut forecast variance to ±2%
- Automated 18 management reports
- Partnered with Ops on leading indicators
Key achievements
- Promoted after 18 months
- Owned executive status pack for steering committee at USAA
- Delivered quantified outcome ahead of plan at USAA
Delivery Excellence · 2022
BA Intern
Deloitte · Dallas, TX
05/2015 – 08/2015
ERP discovery.
40Interviews
3×Scope owned
$5M+Impact influenced
Discovery Interviews
As-is process
- Conducted 40 stakeholder interviews
- Built 3-statement model for $180M deal
- Identified $4M synergy case
Driver-Based Forecast (Deloitte)
Planning redesign
- Cut forecast variance to ±2%
- Automated 18 management reports
- Partnered with Ops on leading indicators
Key achievements
- Return offer
- Owned executive status pack for steering committee at Deloitte
- Delivered quantified outcome ahead of plan at Deloitte
Education
University of Texas at Dallas
B.B.A. in Information Systems · Richardson, TX · GPA 3.6
08/2012 – 05/2016
Skills
Finance
FP&A 92%Modeling 90%Variance Analysis 88%Board Reporting 86%
Technical
Excel / VBA 92%SQL 84%ERP (NetSuite/SAP) 82%
Stakeholder
Exec Communication 90%Cross-functional Partnering 88%
Certifications
CBAP — IIBA · 2022
CFA Level I / II candidate pack — CFA Institute · 2023 · CFA-REG-441
Agile Foundations — Scrum Alliance · 2021 · SAF-331
Awards
Delivery Excellence
Accenture · 2023
Claims modernization
Forecast Accuracy Award
Finance Leadership · 2024
±2% variance
Rising Leader
Regional Chamber · 2022
Community & career impact
Projects
Playbook Hub
Internal knowledge base for delivery standards
Notion, Loom
Impact Dashboard
Live KPI board for leadership reviews
Looker, Sheets
Languages
English · NativeSpanish · Conversational
Achievements
- Cut requirement defects escaping to UAT 35%
- Built repeatable operating cadence used by peer teams
- Published internal playbook with 2K+ views
Summary example
Business analyst with [X] years translating business needs into clear requirements and process improvements for [industry]. Strong in SQL, documentation and facilitation.
Example bullet points for a Business Analyst
- Gathered and documented requirements for [N] projects with [N] stakeholders
- Mapped [process] and removed [N] manual steps, saving [X] hours per week
- Wrote user stories and acceptance criteria for a [system] used by [N] people
- Built a business case that secured [$X] in funding
- Led user acceptance testing with [N] testers and [N] scenarios
- Created reports in [tool] that tracked [KPI] for leadership
- Built a forecasting model that improved [demand / revenue] accuracy by [X%], reducing [inventory / cost] by [$X]
- Designed A/B tests for [N] product changes; findings lifted [metric] by [X%]
- Automated weekly reporting with SQL and [tool], saving the team [X] hours per week
- Created a data pipeline ingesting [N] million records per day with automated quality checks
Replace the [brackets] with your own numbers and facts. Never claim results you didn't achieve.
Skills to include
- Requirements Gathering
- Process Mapping
- SQL
- Excel
- User Stories
- UAT
- Jira
- Visio / Lucidchart
- Data Analysis
- Stakeholder Management
Tips for a Business Analyst resume
- Show the business result of each project, not only the documents you wrote.
- Mention domain knowledge (banking, healthcare, retail) — it matters for BA roles.
- List modeling and documentation tools you actually use.
- Certifications like CBAP or PMI-PBA can go in a short line under education.
- Run the built-in resume checker and paste the job description into the keyword match before you download.
Related: How to write a resume · Action verbs · ATS templates