Operations Manager Resume Example

Operations managers are hired to make things run better. Show efficiency, cost, quality and safety improvements with numbers.

Use this example Template: ATS Operations Manager

Nina Ortiz

Senior Operations Manager
Atlanta, GA 30308 | (404) 555-0301 | nina.ortiz@example.com | linkedin.com/in/ninaortizops
Continued · Nina Ortiz

Summary

Operations leader with 9 years scaling fulfillment and process excellence. Cut cost-per-order 18%, improved OTIF 12 pts, and led teams of 80+ at Amazon, Target, and UPS. Operations Manager with mid-career depth across product, people, and P&L-adjacent outcomes. Known for quantified delivery, cross-functional leadership, and clear operating cadence. Sample profile is intentionally dense so you mostly edit, not invent.

Experience

Senior Operations Manager
Amazon · Atlanta, GA
02/2020 – Present

Fulfillment center outbound operations.

18%CPO down
12ptOTIF
120Associates
Peak Readiness
Capacity & staffing
  • Delivered peak with zero missed SLAs
  • Cut CPO 18% via labor standards
  • Automated 18 weekly reports
Safety Program
Ergo & near-miss
  • Reduced recordables 25%
  • Shipped on time across 4 workstreams
  • Grew adoption 34% in first quarter
Operating System Redesign (Amazon)
End-to-end workflow modernization
  • Cut cycle time 28% across 3 teams
  • Documented playbook adopted org-wide
  • Steered 6 stakeholders to a single KPI set
Key achievements
  • Ops Excellence Award
  • Reduced rework through clearer acceptance criteria at Amazon -31% · 2022
  • Delivered quantified outcome ahead of plan at Amazon +18% · 2024
  • Mentored juniors to promotion-ready bar 3 · 2023
Ops Excellence Award · 2023
Operations Manager
Target · Minneapolis, MN
06/2017 – 01/2020

Regional DC inbound.

15%Dock productivity
12Partners led
25%Efficiency gain
Inbound Redesign
Yard & dock flow
  • Raised dock productivity 15%
  • Shipped on time across 4 workstreams
  • Grew adoption 34% in first quarter
Operating System Redesign (Target)
End-to-end workflow modernization
  • Cut cycle time 28% across 3 teams
  • Documented playbook adopted org-wide
  • Steered 6 stakeholders to a single KPI set
Quality & Reliability Program (Target)
Defect and SLA improvement
  • Raised SLA attainment from 92% to 99.2%
  • Reduced severity-1 incidents 41%
  • Trained 12 partners on new standards
Key achievements
  • Led 60-person team
  • Reduced rework through clearer acceptance criteria at Target -31% · 2022
  • Delivered quantified outcome ahead of plan at Target +18% · 2024
  • Owned executive status pack for steering committee 12 · 2024
Delivery Excellence · 2022
Supervisor
UPS · Atlanta, GA
07/2015 – 05/2017

Package sort operations.

10%Misload down
25%Efficiency gain
98%Goal hit rate
Sort Quality
Misload reduction
  • Cut misloads 10% with andon alerts
  • Shipped on time across 4 workstreams
  • Grew adoption 34% in first quarter
Operating System Redesign (UPS)
End-to-end workflow modernization
  • Cut cycle time 28% across 3 teams
  • Documented playbook adopted org-wide
  • Steered 6 stakeholders to a single KPI set
Key achievements
  • Promoted twice
  • Reduced rework through clearer acceptance criteria at UPS -31% · 2022
  • Delivered quantified outcome ahead of plan at UPS +18% · 2024
Manager's Choice · 2023
Ops Intern
Coca-Cola · Atlanta, GA
05/2014 – 08/2014

Plant scheduling.

8%Changeover
98%Goal hit rate
4.8Stakeholder score
SMED Pilot
Changeover time
  • Reduced changeovers 8% in pilot line
  • Raised SLA attainment from 92% to 99.2%
  • Reduced severity-1 incidents 41%
Operating System Redesign (Coca-Cola)
End-to-end workflow modernization
  • Cut cycle time 28% across 3 teams
  • Documented playbook adopted org-wide
  • Steered 6 stakeholders to a single KPI set
Key achievements
  • Return offer
  • Reduced rework through clearer acceptance criteria at Coca-Cola -31% · 2022
  • Delivered quantified outcome ahead of plan at Coca-Cola +18% · 2024

Education

Georgia Tech
B.S. in Industrial Engineering · Atlanta, GA · GPA 3.5
08/2011 – 05/2015

Skills

Leadership
Stakeholder Management 90%Mentorship 88%Roadmapping 86%
Domain
Strategy 88%Analytics 84%Execution 90%
Tools
Excel / Sheets 86%Jira 84%SQL 78%

Certifications

Lean Six Sigma Black Belt — ASQ · 2022
Professional Certificate — Coursera · 2023 · CRT-1001
Leadership Essentials — LinkedIn Learning · 2022 · LIL-2044

Awards

Ops Excellence Award
Amazon · 2023
Peak readiness
Industry Excellence Award
Industry Association · 2024
Peer-nominated impact
People's Choice
Company Awards · 2023
Cross-functional collaboration

Projects

Playbook Hub
Internal knowledge base for delivery standards
Notion, Loom
Impact Dashboard
Live KPI board for leadership reviews
Looker, Sheets

Languages

English · NativeSpanish · Conversational

Achievements

  • Cut cost-per-order 18% while raising OTIF 18% · 2023
  • Published internal playbook with 2K+ views 2K+ · 2023
  • Built repeatable operating cadence used by peer teams Org-wide · 2024
Sample resume with a fictional person. Replace every detail with your own.

Summary example

Operations manager with [X] years leading teams of up to [N] in [industry]. Improves cost, quality and speed with data and lean methods.

Example bullet points for a Operations Manager

  • Managed daily operations for a [N]-person team and [$X] budget
  • Raised productivity by [X%] through process redesign
  • Cut operating costs by [$X] per year
  • Improved on-time delivery from [X%] to [Y%]
  • Implemented KPI dashboards used in daily huddles
  • Achieved [N] days without a lost-time safety incident
  • Raised on-time delivery from [X%] to [Y%] across [N] sites
  • Reduced operating costs by [$X] ([X%]) through process redesign and vendor consolidation
  • Cut inventory carrying costs by [X%] while keeping fill rate at [Y%]
  • Led team of [N] across [N] shifts with [X%] lower turnover

Replace the [brackets] with your own numbers and facts. Never claim results you didn't achieve.

Skills to include

  • Operations Management
  • Process Improvement
  • Lean / Six Sigma
  • KPI Management
  • Budgeting
  • Team Leadership
  • Scheduling
  • Vendor Management
  • Safety
  • ERP Systems

Tips for a Operations Manager resume

  1. Show the size of teams and budgets you managed.
  2. Use before/after numbers for each improvement.
  3. Mention Lean or Six Sigma certifications.
  4. Highlight safety records for industrial roles.
  5. Run the built-in resume checker and paste the job description into the keyword match before you download.

Related: How to write a resume · Action verbs · ATS templates

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